In a competitive markets if there is a way that can help you connecting directly to your client with a live person then that has a great standout effect. As commerce have matured the buyers expect world class services out of online sellers. Having this kind of a feature on your website comes out to be a unique selling point that compels your customers to choose you against your competitors. We buy from businesses we TRUST and an online transaction system backed with live chat support increases your trust factor.

Why do you need a live chat support for your e-commerce store ?

Think what do you do when you are at a online portal and a question pop’s up in your brain that needs an answer. Yes you go to their contact us page, look for their contact details and dial them. Now this was just one part of it but once you have called you are welcomed by a machine run IVRS system which asks you to hold (sometimes for infinite or indefinite period) you call and if it is one of your lucky day you get to speak with the customer support executive asking him the question you had. Now ask your self would you like your customers to go thru this nerve wrecking process when they are standing in front of you with their wallets open and the only thing that stops them from buying from you is an answer to few questions they have.

Well at this point a live chat support come out as a “convenience” to your buyers at a very little expenditure as compared to telephonic support. It makes your business stand out from competition and achieve a stronger connection with your brand.

Does Retaxis stores support live chat support ?

Yes ! we are delighted to announce that Retaxis empowered e-commerce stores now integrates seamlessly with Zopim and Olark two of the major live chat support solutions provider.

All you need to do is to sign-up for your accounts on their websites and fill in their client codes on your Retaxis e-commerce store setup area. Once done your online store is empowered with live chat support.

For more details on integrating live chat software on your Retaxis e-commerce store, visit our Knowledge base section.

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