Lifeasy.in – Service Marketplace Design for Home Services
Lifeasy.in is home services marketplace operating in Delhi, Noida and Gurgaon region. The solution planned was a full stack solution with a service booking website, a booking mobile app and a technician mobile app. The company today manages a fleet of service technicians who are on company payroll as well as a team of external agents who work on marketplace model.
The Challenge we had
The need was to create a platform that allows the client to manage a fleet of in-house service agents as well as outsourced service agents in various segments of home services like Electrical, Plumbing, AC Repair and many more.
They were operating out of a single location but planned to scale to multiple locations with service delivery hubs working on company owned as well as franchise model.
Lifeasy – started the On Demand Service Marketplace
The solution we offered had a iOS, Android and Web application which allowed the admin to create, manage multiple hubs, service technicians and locations. It included an android app for technicians too so that they can track the stages of services allotted to them and also allows admin to track the current location of a technician on Google Maps.
It even allowed admin to host and manage a hardware store for on spot purchases of hardware items as well as tracking of repair orders.
An app for both Buyers and Technicians for automating the marketplace business
Android and iOS apps for the Buyers
An app that allows buyers to login and keep track of their bookings be it à la carte or against a purchased package. A full order management app with the option to track the technician location as he starts the journey from the service location.
In app notifications for service stages as well as for promotions offered by the home services marketplace in their region.
Android app for Technicians
An android app created for the technicians so that they can be notified in real time for the allocations done to them as well as they can notify admins directly form their panels about the current stage of service request.
The multiple stages of service requests managed thru the app allows admin’s to take control of the whole service marketplace business along with payment collection and cash flow tracking by a service technician.
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